FAQs
Christmas FAQs
Can I delay my order and have it delivered on a certain date/right before Christmas?
Unfortunately we can't delay any orders or allow specific delivery dates, as this causes difficulties with stock availability. By dispatching your order sooner we can ensure that your cheese is in stock at this busy time of year. Rest assured all cheese will have use by dates well into the new year and our block cheeses can also be frozen.
Can I come to collect my cheese in person from Kinda HQ in Weston?
Unfortunately we are unable to offer collection this year. We have partnered with a fulfilment company to manage all of our Christmas orders, which means our cheese will be sent directly to your door rather than held on site in Weston-super-Mare.
When will my cheese arrive if I place a pre-order?
We will be sending our Christmas pre-orders to arrive between 25-26th November.
I won't be home on the delivery dates
As we can only send cheese to an address where someone is able to receive it we suggest sending to a workplace, friend or neighbour. Or alternatively you can place a regular order on a week when you'll be available to receive it, rather than a pre-order.
Why are you sending out pre-orders so early!?
Because we want to ensure you receive your cheese! If you were with us four years ago you'll know the complete nightmare we had with delayed parcels due to the knock-on effects of the postal strike (Ellie still has nightmares about the DPD depot).
Even without a postal strike, the delivery networks are so busy in the lead up to the 25th that they struggle to deliver and we want to get your cheese safely to you. Because of how Black Friday falls this year we're going a week early to play it safe.
This ensures we can get it to you nice and early while things are running smoothly so you (and we) can relax knowing your Christmas cheeseboard is delivered and ready to be devoured!
Also many people wish to enjoy their cheese while entertaining in the lead up to Christmas, receiving it early ensures they can do this!
Will the cheese be ok until Christmas? What's the shelf life?
All of your Christmas pre-order cheese will have use by dates at least into early 2027 so there's no worries there. The only exception is our Fondue which will need to be eaten soon after receiving or frozen if you wish to save it for later.
I don't have space in my fridge to store it/ I'm worried I'll eat all the cheese before Christmas day!
Our block cheeses can be safely frozen, so if you like you can freeze them until you want to eat them. Simply defrost in the fridge overnight.
I don't like one of the cheeses in the Christmas bundles, can I make my own?
Yes absolutely! To make a custom Christmas bundle simply add whatever cheese you would like to your basket and you order will all be delivered with the other pre-order bundles.
Can I swap out one of the cheeses in the bundles?
Unfortunately we can't make any changes to the set bundles, but we've given you the option to make your own custom bundles, as explained above, so you can choose all your favourites.
Can I add some extra cheeses to a bundle?
Yes absolutely, you can mix and match the bundles and the individual cheeses to create exactly the selection you'd like to have. Just add everything to your basket and checkout as usual.
Are you making any Limited Editions this year?
Absolutely! For the fist time we are making Fondue. We are making Lemon + Dill, Rosemary Garlic + Black Pepper, plus Christmas classic Cranberry. We also have a special Limited Edition bundle featuring some of our favourites like Pickle, Kindamite, Lemon + Dill, Chocolate Orange Baseless Cheesecake and Italian Style.
Can I place an order to be delivered closer to Christmas?
Our online shop will remain open in December so please place your order as usual for a delivery closer to Christmas. As this is our busiest time stock availability will vary, and pre-ordering is the only way to guarantee you'll be able to order all your favourite cheeses. Please note that order delivery dates cannot be delayed unless it is a pre-order.
My plans have changed, please can I get my cheese delivered to a different address?
Of course! Simply drop us an email and let us know the new address before Friday 20th November. Unfortunately we will not be able to make any changes after this date.
I want to place a pre-order and an order for some cheese to come sooner
As we have a completely separate shop for our pre-orders this year you'll need to place two separate orders, pre-orders are only on this website (kindachristmas.com) and regular orders over on our main site (thekindaco.com)
If you have any other questions about Christmas cheese please email us hello@thekindaco.com and we'll get back to you!